We currently do not offer delivery to the following locations:
Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.
1. Shipping & Pickup Locations
We ship from five U.S. warehouses. You may also pick up your order at the following locations, subject to inventory availability and prior confirmation:
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New York: 63 Commercial Ave, Garden City, NY 11530
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Illinois: 18600 Northstar Ct, Tinley Park, IL 60487
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Georgia: 2760 Faith Industrial Dr NE, Buford, GA 30518
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Texas – Houston: 8790 Wallisville Rd, Houston, TX 77029
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California: 12000 Jersey Court, Unit 103, Rancho Cucamonga, CA 91730
2. Shipping Address Requirements
Please provide a complete and accurate shipping address so our shipping partners can deliver your order successfully.
P.O. Box addresses are not accepted.
An incomplete, incorrect, or invalid commercial or residential address may result in shipping delays and additional charges. Residential delivery must be arranged in advance and may require an additional fee.
Please disclose any access restrictions or special delivery requirements before placing your order.
3. Product Pricing & Shipping Arrangements
Pallet Jacks & Stackers
Product pages display separate Pickup Prices and Delivered Prices. Please select the option that meets your needs.
Delivered prices include standard shipping to a freight terminal or a commercial address where the customer can unload the equipment. Special delivery services and additional charges are not included unless expressly stated on the product page.
Orders are typically processed and shipped within two business days after payment confirmation, subject to inventory availability and shipping arrangements. We do not ship on weekends or public holidays.
Forklifts & Construction Equipment
Website prices for forklifts and construction equipment, including excavators, are for the equipment only and do not include shipping.
Because dimensions, weight, and loading requirements vary significantly by equipment type and model, each shipment requires an individual assessment and a separate shipping quotation. Dispatch and delivery timelines must also be confirmed separately.
Please contact info@cheryequipment.com before placing an order to obtain a shipping quote and arrange transportation.
4. Delivery Services & Additional Charges
Customers must ensure that the delivery location has safe access and suitable unloading equipment and personnel.
Unless expressly included or arranged in advance, standard shipping does not include:
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Liftgate service
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Residential delivery
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Inside delivery
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Limited-access delivery
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Special unloading assistance
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Delivery appointment calls
Please contact us before ordering to confirm the availability and cost of these services. Liftgate service may not be suitable for certain equipment due to size or weight restrictions.
Customers are responsible for additional charges resulting from inaccurate delivery information, undisclosed delivery requirements, or conditions at the delivery location, including:
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Detention or waiting time
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Storage
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Redelivery or failed delivery attempts
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Address changes or shipment rerouting
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Special handling or unloading
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Inability to unload the shipment as arranged
If additional charges are identified before dispatch, our team will contact you to confirm the details.
All delivery dates are estimates and are not guaranteed. Actual transit times depend on the carrier, shipping warehouse, equipment type, and destination. Our logistics team will monitor shipment progress and provide updates as needed.
5. Order Changes & Cancellations
Please contact us promptly if you need to change your delivery address, modify shipping services, or cancel an order.
- Requests must be submitted before dispatch and are subject to our confirmation.
- Changes or cancellations may incur fees under our Returns & Refunds Policy.
- Once an order has shipped, we cannot guarantee that it can be stopped, modified, or rerouted. Approved returns or cancellations after dispatch may involve return freight charges and applicable restocking fees.
- The absence of a tracking number does not mean that your order has not shipped. Your shipment may already be in transit before tracking information is uploaded.
6. Delivery Inspection & Shipping Damage
Please inspect your shipment carefully before signing the delivery receipt.
1. Check the shipment: Inspect the equipment, packaging, and item count for visible damage or missing items.
2. Severe damage: Refuse the shipment and clearly describe the damage on the delivery receipt. If safe to do so, take photos before the carrier leaves.
3. Minor or packaging damage: If you accept the shipment, note all visible damage or shortages on the delivery receipt and take clear photos.
4. Report the issue: Email info@cheryequipment.com within 24 hours of delivery, including your order number, a description of the issue, photos, and a copy of the delivery receipt.
If damage is discovered after unpacking, email us immediately upon discovery. Retain all packaging and affected items until we provide further instructions.
Failure to document visible damage or missing items at delivery, or delays in reporting an issue, may affect our ability to obtain carrier compensation or assist with a claim.
7. Order Consolidation
Whenever possible, we combine multiple items or orders into one shipment. Items may ship separately depending on warehouse inventory, equipment dimensions, and transportation requirements.
8. After-Sales Support & Contact
For any after-sales issue, including shipping damage, missing items, product concerns, warranty requests, returns, or refunds, please email info@cheryequipment.com with your order or invoice number, contact information, a description of the issue, and relevant photos or videos.
You’re also welcome to call us. If you do, please follow up by email so we can keep track of your request and assist you further.
For shipping questions, freight quotations, or special delivery arrangements, please use the same email address.